Frequently asked questions

An eSIM is a digital SIM built into your phone. It activates via a QR code without a physical card and connects to a local network, letting you avoid expensive roaming fees.

Most flagship phones from 2018 onwards: iPhone XS and newer, Google Pixel 3 and newer, Samsung Galaxy S20+ and similar. Check our compatibility page for the full list.

After payment, we email you a QR code. Go to 'Add Cellular Plan' on your phone, scan it, and your eSIM installs in under a minute. Easy peasy!

Yes! The eSIM works as a second line. Your main SIM stays active, so calls/SMS are on your home number while CheapESIM handles your data.

Our plans are data-only, which helps keep costs down. You can still make voice/video calls using apps like WhatsApp, FaceTime, Telegram, or any VoIP app over the eSIM data.

Yes! From your CheapESIM account, you can add more data or days to your current eSIM profile, or buy a new plan. Changes apply in seconds.

CheapESIM uses top-tier local carriers, ensuring strong coverage in cities, airports, and popular tourist spots. Get reliable internet without the high cost.

Nope! Our plans are prepaid and commitment-free. What you see is what you pay – no surprise bills or hidden charges, unlike carrier roaming!

It doesn't start when you install it. The clock only begins the moment you first connect to the network at your destination, so you don't waste any days before your trip.

Just reach out to our 24/7 live support from your account or our website. Most issues are resolved in minutes by our friendly team.

For most countries, no ID or passport verification is needed. A few regions require extra documents by local law; this will be noted clearly on the product page.

No, your WhatsApp number stays linked to your primary SIM. CheapESIM just adds data, so your chats and contacts remain the same.

Yes! Personal Hotspot works great. Share your CheapESIM data with your tablets, laptops, or even a friend's phone.

Yes, if the fault is ours, we offer a full refund. For used plans, we provide a clear prorated refund. Details are in our refund policy.

Dial *#06# on your phone. If you see an EID number, your phone supports eSIM. You can also check our device compatibility page for a quick lookup.

Single-country plans work only in that specific country. Regional plans (like Europe, Asia, Global) cover multiple countries; each product page lists the exact coverage.